Ultimate Solar Energy Complaint Handling Procedure
The following document highlights the complaint resolution strategy adopted by Ultimate Solar Energy for the rectification of any complaints lodged by a customer.
At Ultimate Solar Energy, we value the feedback of customers and escalating the complaints to resolve any issues regarding the performance of the system, Staff professionalism and installation efficiency. We believe in providing excellent customer service, however, at times complaints are lodged and we follow our standardised procedure of receiving the complaints, reviewing them and escalating them to resolution.
The following timeline is followed for efficient timely resolution of complaints;
Ultimate Solar Energy requires the following information:
It is highly recommended you submit your complaint in writing.
In the case that you would like to escalate the complaint outside of Ultimate Solar Energy we have listed The Clean Energy Council’s contact details below
Email: [email protected]
Phone: 1300 661 388
Address: 1/50 assembly drive, Tullamarine VIC 3043
Clean Energy Council:
Phone: 03 9929 4100
Address: Level 15, 222 Exhibition Street, Melbourne VIC 3000
Australian Competition & Consumer Commission:
Phone: 1300 302 502
Address: GPO Box 520, Melbourne VIC 3001
Consumer Affairs Victoria:
Phone: 1300 558 181
Address: GPO Box 123, Melbourne VIC 3001