You declare that
(a) Your purchase from us of the solar PV system and other equipment, referred to as the “System” and described in the Full System Design attached to this agreement; and
(b) Delivery and installation of the System at your Premises.
3. Price Increases:
3.1 Subject to clause 3.2, we can increase the price of;
to cover any new or increased cost in selling and installing the System under this agreement.
3.2. We can only increase prices under clause 3.1 if:
3.3. we give you written notice of the increase at least one week before the Target Date set out in the Quote, or, if we have notified you of a new Target Date.
3.4. If we give you notice of a price increase and you prefer to end this agreement rather than accept the price increase, you can end the agreement in accordance with clause 3.4. and, if you do, we will give you any refund required under clause 2.3(b).
3.5. You can end this agreement under clause 2.6. by calling us or giving a written notification by post or email before the target date or a new set target date
3.6. If we send you notice of a price increase and you do not end this agreement under clause 3.3 by the relevant date, you will be taken to have agreed to the price increase.
3.7. All amounts specified in the Quote are inclusive of GST.
4.1. We will apply for Grid Connection Approval on your behalf. In doing this, we will:
4.2. Your purchase of the System is subject to Grid Connection Approval being granted.
4.3. If Grid Connection Approval is refused, then this agreement will end, and we will give you any refund required under clause 2.3(c)
4.4. You are responsible for applying for and obtaining all the necessary approvals and consents required towards the installation of the system.
5. Delivery and installation
5.1. We (if we install the System) or our contractor (if we procure a contractor to install the System) must:
5.2. After installation of the System, we will give you any certificate or similar document regarding the electrical safety of the System which is required by law.
5.3. Ultimate Solar Energy will make every reasonable effort to install your system in a timely manner. However, we will not be bound to meeting estimated or proposed delivery, installation or system completion dates as we have no control over for example, worldwide materials availability, peaks in demand created by changes in government legislation, inclement weather and/or other forms of force majeure. Delayed installation or grid connection is not a valid reason for claiming a refund or compensation from Ultimate Solar Energy. Please note that no responsibility for the delay in installation is acceptable if customer details (including installation site) are incorrect.
5.4. We will notify you if we do not think we can deliver and install the System at the Premises by the Target Date and give you a new Target Date. If we have not delivered and installed the System at the Premises within 4 weeks after the original Target Date, you can end this agreement and, if you do, we will give you any refund required
5.6. We (if we install the System) or our contractor (if we procure a contractor to install the System) must:
5.7. After installation of the System, we will give you any certificate or similar document regarding the electrical safety of the System which is required by law.
5.8. We will take every reasonable precaution in installing the System at the Premises. However, we will not be liable in respect of:
6. Accessing the Premises
6.1. You authorise Ultimate Solar Energy and its contractors, employees and installers. Full access to the property at all reasonable times to carry out all work associated with the installation of your solar system including site Inspections, the signing of required paperwork, the delivery and installation of the PV Solar system, and connection to the grid.
6.2. Your co-operation is required to enable site inspections/installation to occur at the earliest possible time which is convenient to Ultimate Solar Energy provided we give you at least 3 Business Days’ notice of the proposed access time.
6.3. You must:
7.1. We have calculated the STC Incentive based on:
7.2. You are agreeing to pay Ultimate Solar Energy the STC’s as part payment for your system. The STC’s will be paid directly to Ultimate Solar Energy or a Ultimate Solar Energy Agent. If the Office of Clean Energy Regulator (http://ret.cleanenergyregulator.gov.au/) determines you are not eligible to receive STC’s, and therefore Ultimate Solar Energy is unable to receive the STC’s as part payment, you will be liable to pay Ultimate Solar Energy the value of the STC’s, as determined by market rates.
7.3. If you are not eligible for STC’s, or if you wish to claim the STC’s incentive yourself, the complete payment (including trading costs of the STC’s) of the system is due before installation.
7.4. You acknowledge that if you breach any conditions of the STC’s incentive regulations, you may be financially liable to the Office of Clean Energy Regulator. (http://ret.cleanenergyregulator.gov.au/). If you commit any breach of the Incentive Regulation, you acknowledge that Ultimate Solar Energy will not be liable to you.
7.5. We have calculated the Site-Specific Performance Estimate for the System and your Premises in accordance with the CEC System Design Guidelines. We must provide you with the Maintenance Documents and it is your responsibility to maintain the System in accordance with these documents.
7.6. If you do anything that:
(a) obstructs or avoids the assignment.
(b) reduces the maximum quantity of STCs that can be created in respect of the System; or
(c) renders the System ineligible for the creation of STCs,
then we can increase the Total Price by the amount of the STC Incentive, and you must pay us the STC Incentive within 10 Business Days of us invoicing you for it.
7.8 Clause 3 does not apply to any increase of the Total Price increases under clause 7.7, and you cannot end the agreement because of a price increase or refuse to accept it.
8.1. We guarantee our workmanship, and the workmanship of our contractors, in installing the System; and the operation and performance of the System,
8.2. System will be free from fault or defect for a period of 5 years commencing on the date the System is installed (Guarantee Period), and we will repair any such default or defect notified to us within the Guarantee Period, including by replacing all or part of the System where necessary, within a reasonable time-frame at no cost to you.
8.3. The guarantee in clause 8.1 will not apply where:
(a) The fault or defect is not notified to us within the Guarantee Period; or
(b) the fault or defect is a result of:
(i) something done by you or someone else, and not us or our contractors; or
(ii) something beyond human control that occurred after installation, e.g., an extreme weather event;
(iii) the System being misused, abused, neglected or damaged after installation;
(iv) the System being maintained other than in accordance with the Maintenance Documents; or
(v) the System being repaired, modified, reinstalled or repositioned by anyone other than a service technician approved by us in writing.
8.4 The guarantee in clause 8.1 is additional to any other guarantee or warranty you may have:
(a) from the manufacturer of the System; or
(b) under any applicable law, including the Australian Consumer Law,
although these other guarantees and warranties may not cover labour costs, travel costs and delivery costs arising from a claim under these other guarantees and warranties. We will notify you if this is the case and tell you the costs payable. The costs will be payable in advance.
8.5 During the Guarantee Period, we will provide reasonable assistance to you in making any guarantee or warranty claim against the manufacturer of the System, including by acting as your liaison with the manufacturer.
9.1. If you have a complaint relating to the System, its installation or this agreement generally, you can make a complaint to us by:
9.2. We will handle your complaint in accordance with our standard complaint’s procedures. If we have volunteered to be bound by the CEC Solar Retailer Code of Conduct, then these procedures will comply with that Code, and with the Australian Standard on Complaints Handling AS ISO 10002-2006.
If you are still not satisfied
9.3. If you are not satisfied with the outcome of your complaint, you can refer the complaint to with the relevant Fair Trading or Consumer Affairs office in your state or territory, as follows:
ACT: Office of Regulatory Services
Phone: (02) 6207 3000
NSW: Fair Trading
Phone: 13 32 20
NT: Consumer Affairs
Phone: 1800 019 319
Qld: Office of Fair Trading
Phone: 13 74 68
SA: Consumer and Business Services
Phone: 13 18 82
Tas: Consumer Affairs and Fair Trading
Phone: 1300 654 499
Vic: Consumer Affairs
Phone: 1300 558 181
WA: Consumer Protection
Phone: 1300 304 054
Ultimate Solar Energy may terminate this contract with you if either of the following occurs:
Important Notice to the Consumer. You have the right to cancel this agreement within 10 business from and including the day after you signed or received the agreement. Details about your additional rights to cancel this agreement are set out in the information attached to this agreement.
You understand that as per Australian Consumer Law and the State Buildings Acts you are entitled to a Cooling Off Period, where required. All notifications of cancellations must be received by Ultimate Solar Energy in writing via email, fax or post.